Answers to Your Frequently Asked Questions
Q: When will I get my wine?
A: There is lots of information on our Shipping Page that can help answer your question.
Q: My shipment was returned to you, what should I do?
A: Contact us and we are happy to re-ship your order to you. However, when a shipment is returned to us we are charged an additional carrier fee. This combined with reprocessing your order means we must charge you for the return fee + a $15 reprocessing fee + a new shipping charge. Please review our Shipping Information page for more information.
Q: Where does my wine ship from?
A: Wine ships from our fulfillment center in Napa, California.
Q: Other wineries ship to my state, why don't you? I need my Sweet Berry Wine!!!!
A: Wine is a highly controlled substance. There are different types of licenses and restrictions for different types of wineries. Las Jaras is considered a "virtual winery" which means we don't have our own dedicated wine making facility. This also means that although we are properly licensed to sell our wines wholesale and direct to consumer in the state of California there are limited amount of states outside California that will allow us to sell our wines directly to consumers. We are working on expanding our production and licensing. Sign up for our mailing list to find out about updates and state availability expansion.
Q: You are sold out of the wine I want, when will you restock?
A: All our wine is small production. When one of our vintages is sold out there will not be more available until the next vintage is released the following year. Sign up for our mailing list and/or wine club to be the first notified of new releases and wine availability.
Q: Can I find your wine in stores?
A: Yes. Our wine is in select stores and restaurants. Visit our Purveyors page for a full list. You can also check with these Purveyors to find sold out wines.
Q: Who does your distribution in California?
A: For California wholesale inquiries email Johan at LasJaraswines.com
Q: Who does your distribution in New York, New Jersey, and Pennsylvania?
Q: When will you ship outside the U.S.?
A: It is our goal to one day distribute outside the United States but that time will likely be quite a few years off if only for the fact that we don't make that much wine! Additionally, buying directly through our website for shipment outside the U.S. is likely not viable for the foreseeable future.
Q: Do you have a tasting room I can visit?
A: We don't have a tasting room or way to tour our facilities. Sorry!
Q: I love your label art. Is there a way to get a print of it or something?
A: We don't have any prints or other merchandise that feature our label art at this time. Check the website at a later date or sign-up for our email list to get inventory and new stock notifications.